Telephone Support

Let your hosting company “stand out” in the market. Customers prefer hosting companies that offer telephone support since it gives them the peace of mind that support is always available a call away. Offering telephone support can get expensive especially when it comes to investing in the infrastructure to make sure no calls are missed as well as training technicians to handle telephone calls.

Our PBX system can handle over 500 calls at any given time so you don’t have to worry about dropped calls or busy signals. Plus all our technicians are trained in providing excellent telephone support.

How it works?

We provide you with a number where you can redirect your toll free number to so that our technicians can provide telephone support to your customers. We program your toll free number within our system so that it will display your company name on the caller id when our technicians answer the phone hence letting them greet your customers under your company name. Currently we only provide Level 1 telephone support. If a technical issue requires escalation we will advice your customer to open a ticket by emailing [support@yourcompany.com] so that our Level 2 technicians can further troubleshoot it.

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