Live Chat Support

Most of the BIG hosting companies provide live chat support to their customers to provide quick answers to their questions instead of having them call in. Offering live chat support to your customers will attract more sales however providing 24x7 live chat support can be pretty expensive considering the number of technicians you need to have to offer this to your customers. Save money and offer 24x7 round the clock live chat support to your customers by outsourcing to Dependable Support; compete with the BIG hosting companies. All live chat requests are answered promptly by our Level 1 technicians. If a technical issue requires escalation we will advice your customer to open a helpdesk ticket by emailing [support@yourcompany.com] so our Level 2 technicians can further troubleshoot the issue. How it works? We will provide you with the HTML code to place on your website so that when your customers click on the link our technicians will be standing by to assist them. We use Live Person to provide live chat support to your customers and it is included within our monthly recurring costs.

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