Helpdesk Support
In today’s competitive
hosting industry customers expect their potential
web hosts to offer true 24x7 helpdesk support with
fast response times. This can be very expensive as
you would have to ensure someone is always
monitoring your helpdesk and knows what they’re
doing. Make the best choice by outsourcing your
helpdesk support to Dependable Support and let us
take care of the technical support while you focus
on developing your business.
We strive to respond to all trouble
tickets less than an hour with full detailed
messages. Educating your customer about your hosting
platform can benefit in the long run and all our
technicians will go the extra mile to ensure that
your customers experience with your hosting company
is unforgettable.
How it works?
We will pipe all your support
requests to our centralized helpdesk through your
branded email address [support@yourcompany.com]
where our Level 1 and Level 2 technicians will be
more than happy to assist your customers with their
technical issues. If you have a monthly subscription
to our system administration plan we will escalate
all system administration issues to our system
administrators; otherwise we forward it to your in
house system administrators for further
investigation
Pricing
| 100 Trouble
Tickets: |
$250.00 +
$29.00/month system access fee |
| 250 Trouble Tickets: |
$500.00 + $29.00/month system access fee |
| 500 Trouble Tickets: |
$750.00 + $29.00/month system access fee |
One issue until resolved is counted as one ticket. If there are multiple issues in one ticket or if a ticket is being re-opened for another issue, it will be counted as separate tickets. |
